Fourteen days, no exceptions on this site

Fourteen days, counted from the day after you receive the goods. If an order arrives in several parcels, the period runs from the day after the last one arrives.

You do not have to give a reason, and we do not ask for one. If you tell us anyway it helps us fix the page that misled you, but it changes nothing about your right.

If we had failed to tell you about this right, the period would extend by up to one year. We are telling you here, at checkout, and in your order confirmation.

The sealed-goods exception in Distansavtalslagen covers items that cannot be returned for health or hygiene reasons once their seal is broken. It is written for underwear and similar intimate garments.

Nothing we sell falls under it. Marine and outdoor textiles are not intimate garments, and we do not deliver them under a hygiene seal. The full 14-day right applies to every one of our items.

There is also a made-to-measure exception in the law, for goods manufactured to a consumer’s own specification. It does not apply here either: all 43 items in this shop are standard sizes. If we ever offer covers cut to your measurements, that will be flagged in the clearest terms before you order, on its own page.

You may examine and handle the goods as you would in a shop. For a cover, that means unfolding it, laying it over the object and seeing whether it fits.

We will not refuse a withdrawal because you took the cover out of the bag and tried it. That is exactly what we ask you to do.

What we may deduct for is handling beyond that: a cover that has been left out through a week of rain, dragged across gravel, cut, or fastened so hard the corners have deformed. In that case we deduct the loss in value, and we tell you the amount and the reason in writing.

1. Tell us within the 14 days. An email to support@sysportsweden.shop with your order reference is enough. You may also use the official form below.
2. We reply with a return address and instructions.
3. Send the goods back without undue delay, and in any case within 14 days of telling us.
4. Pack it so it survives the trip. Original packaging is ideal but not required.

Download Konsumentverket’s official withdrawal form, the ångerblankett (PDF, opens in a new tab)

If that file ever moves, it is listed on Konsumentverket’s own forms page.

Using the official form is optional. Any clear statement that you are withdrawing counts.

We refund the standard outbound shipping you paid. If you chose a faster or more expensive delivery option, we refund the standard rate, not the premium.

You pay the return shipping. We are telling you this before you order, which is the condition Swedish law places on shifting that cost to you.

Bulky items. Full boat covers, large furniture covers, large shade sails, side panels and canopy fabric are bulky, and returning them costs real money. Every one of those items is marked bulky on its product page, in the bag and at checkout, with a line saying the return shipping is yours. This is the most common point of dispute in our category, so we put it in front of you three times rather than once.

We refund within 14 days of receiving your withdrawal, using the same payment method you used, unless you agree to something else. We may hold the refund until the goods are back with us, or until you show they have been sent.

If we deduct for a reduction in value, you get an itemised explanation, not a round number.

Withdrawal is for changing your mind. If the goods are faulty, that is a different right, it lasts three years, and it does not cost you the return shipping. See Reklamation.