Frakt och retur
Shipping, and who pays when something comes back
Return shipping on a bulky cover is the single most common argument in this category, so the answer is written out here in full rather than buried in a clause.
Shipping cost
Standard shipping is free on orders over USD 180. Below that it is quoted at checkout before you pay, based on the destination and the size of the parcel.
Bulky items ship on a different rate because they travel differently. That rate is also shown at checkout, before payment.
Orders going outside the EU may attract import duty or local tax on arrival. That is charged by your country, not by us. We declare the real value on every parcel.
Delivery time
Items in stock are dispatched within two working days. Transit time depends on the destination and is shown at checkout.
If something will take noticeably longer, we say so on the product page as a plain fact about the dispatch window. We do not use delivery timing as a reason to hurry you, and we run no seasonal urgency campaigns.
Bulky items may be delivered kerbside, and the carrier will usually call first. That is why a phone number is required at checkout.
Which items are bulky
These 14 items are bulky. Each of their product pages carries the same note, and so does the bag and the checkout page:
- Full Boat Cover W2 (A-05)
- Full Boat Cover W3 (A-06)
- Full Boat Cover W4 Premium (A-08)
- Sofa Cover W3 (B-05)
- Set Cover W3 (B-07)
- Furniture Cover W4 Premium (B-08)
- Shade Sail Large (D-02)
- Side Panel Clear (D-03)
- Side Panel Solid (D-04)
- Bimini Top Fabric (D-05)
- Shade Premium (D-07)
- Patio Set W3 (F-01)
- Boat Full W3 (F-03)
- Complete W4 (F-06)
Who pays return shipping
| Situation | Who pays |
|---|---|
| You changed your mind, within 14 days | You pay the return shipping. We refund the standard outbound shipping. |
| You changed your mind about a bulky item | You pay, and it is not cheap. This is flagged on the product page, in the bag and at checkout. |
| The item is faulty | We pay, bulky or not. You never pay to send a faulty item back. |
| We sent the wrong item | We pay, and we arrange the collection. |
| The item does not match its published figures | We pay. That is a fault, not a change of mind. |
Swedish law lets us put return shipping on the consumer only if we tell you before you order. That is why this appears in four places and not one.
How to return something
- Email support@sysportsweden.shop with your order reference, within 14 days of delivery if you are withdrawing.
- We reply with a return address and instructions.
- Send it back within 14 days of telling us.
- Pack it so it survives the trip. A cover posted loose in a sack arrives abraded, and that is a reduction in value we would have to deduct.
Full detail on withdrawal, including the official Konsumentverket form, is on Ångerrätt. Faults are on Reklamation.
Refunds
Refunds are made within 14 days of us receiving your withdrawal, to the payment method you used. If a deduction applies for a reduction in value, you get an itemised explanation rather than a round number.
Damaged in transit
Photograph the packaging before you open it fully, and tell us within a few days. Transit damage is our problem to sort out with the carrier, not yours.
Kontakt: support@sysportsweden.shop · +46 73 318 17 22