Reklamation
Three years, and for two of them the burden is ours
Sweden changed this in 2022 and a great many shops still have the repealed rule on their pages. The reversed burden of proof now runs for two full years, and the right to complain runs for three.
The period
You can report a fault for three years from delivery. For the first two years, if something is wrong, we have to show it wasn't faulty when you got it. Not the other way round.
This comes from Konsumentköplagen (2022:260), in force since 1 May 2022. It replaced the older law under which the reversed burden of proof lasted a far shorter time. If you read a shorter period on another shop’s site, that shop has not updated its terms.
Report the fault within a reasonable time of discovering it. Anything reported within two months of discovery always counts as timely.
We offer no separate commercial guarantee, because one would only duplicate this and might make it sound smaller than it is.
How to report one
- Email support@sysportsweden.shop with your order reference and the SKU code from the product page.
- Send photographs: the whole item, and a close-up of the problem. For a leak, a photograph of where the water came through tells us in one look whether it is the fabric or the seam.
- Tell us roughly how it has been used and how long it has been outside. This is not us looking for a way out; it is how we tell wear from a fault.
- We reply with a decision and the reasoning behind it.
If it is a fault, you get a repair, a replacement or your money back, and we pay the return shipping. You do not pay to send a faulty item back, bulky or not.
Wear or fault: how we decide
Outdoor fabric changes with use, and not every change is a defect. We publish the line in advance so it is not a matter of argument afterwards.
| What happened | Called | Why |
|---|---|---|
| Colour lightened after long sun exposure | Wear | Ultraviolet degradation is an inherent property of the material. Every fabric here fades. Where we have a xenon exposure test, the hours and the blue wool grade are printed on the page so you can see what we measured. |
| The coating gradually stopped working over several seasons | Wear | Coatings have a working life that depends on sun, salt and washing. Gradual loss over seasons is the material behaving normally. |
| The coating peeled or the fabric went brittle within the first season | Fault | That is not normal ageing, it is a material or production failure, and it is on us. |
| Measured water column is below the figure on the page | Fault | We publish the number, which means you can check it. If an independent hydrostatic head test on the fabric comes back below what we printed, that is a fault and we do not argue about it. |
| Seams opened, a drawcord broke, a buckle came off | Fault | Construction failures, unless the item was loaded far beyond what the page describes. |
| Dimensions do not match what the page said | Fault | Our figures should match the goods. If they do not, the goods are not as described. |
| It tore in strong wind | Case by case | Every product page states that the cover has to be fastened at every point and tensioned evenly, and that slack fabric flogs and tight fabric tears at the corners. Where it tore, and whether it was fastened, decides this one. We look at photographs before we decide, and we say what we concluded. |
Remember which way the burden runs. In the first two years, if you report a fault, it is on us to show the goods were sound when they left. Not on you to prove they were not.
If we say no
If we say no to your claim and you disagree, you can take it to Allmänna reklamationsnämnden (ARN). It is free for you, and we will follow their recommendation.
Allmänna reklamationsnämnden is Sweden’s national board for consumer disputes. It costs you nothing. It issues a recommendation rather than a binding judgment, and we commit here to following it.
When we reject a claim, the rejection email will name ARN and say that it is free for you. You should not have to find that out from a policy page after the fact.
ARN applies a minimum claim value that varies by category. If your claim falls below it, write to us again anyway; most disagreements we have had were resolved by a second look.
Care that voids nothing, and care that matters
Following the care instructions is not a condition of your legal rights. But some damage is caused by the care itself, and then it is not a fault in the goods.
The most common one in our category: machine washing a coated fabric. It strips the coating. Every product page for a coated item says not to, and the label repeats it.
Kontakt: support@sysportsweden.shop · +46 73 318 17 22